Overview
At Missions in Motion International Ministries, we are committed to being good stewards of the resources entrusted to us. We understand that circumstances may change, and we have established this Refund Policy to address requests for refunds related to donations, event registrations, and program fees in a fair and transparent manner.
General Donations
Donations made to Missions in Motion International Ministries are generally considered final and non-refundable, as they are immediately directed toward supporting our ministry programs, outreach activities, and operational needs.
However, we recognize that errors can occur. If you believe a donation was made in error (such as a duplicate charge or incorrect amount), please contact us within 30 days of the transaction date. We will review your request and, if appropriate, process a refund.
Event Registrations
For paid ministry events, conferences, retreats, and similar programs, the following refund guidelines apply:
Full Refund Eligibility
A full refund may be issued if:
- The cancellation request is received at least 30 days before the event date
- The event is cancelled or significantly modified by Missions in Motion International Ministries
- A duplicate registration occurred in error
Partial Refund Eligibility
A partial refund (minus a processing fee) may be issued if:
- The cancellation request is received between 15-29 days before the event date
- Extenuating circumstances prevent attendance (medical emergency, family emergency, etc.)
No Refund
Refunds will generally not be issued if:
- The cancellation request is received less than 14 days before the event
- The participant fails to attend without prior notice (no-show)
- The event has already taken place
Ministry Program Fees
For ongoing ministry programs, classes, or services that require registration fees:
- Before Program Start: Full refunds are available if requested before the program begins, minus any administrative processing fees
- After Program Start: Partial refunds may be considered on a case-by-case basis, prorated based on the portion of the program completed
- Completed Programs: No refunds are available for programs that have been fully completed
Mission Trip Deposits and Fees
Mission trips often involve significant advance planning, booking, and non-refundable expenses. The following guidelines apply:
- Deposits: Mission trip deposits may be partially or fully non-refundable, depending on timing and our ability to recover costs
- Full Payment: Refunds for mission trip payments will be considered based on how far in advance the cancellation is made and our ability to fill the spot or recover costs from vendors
- Documentation: Participants will be informed of specific refund terms at the time of registration
Exclusions
The following are generally not eligible for refunds:
- Administrative and Processing Fees: Non-refundable fees charged by payment processors or incurred for administrative purposes
- Materials and Resources: Costs for materials, books, or resources that have been provided or shipped
- Custom or Personalized Items: Event-specific items such as t-shirts, name badges, or personalized materials
- Services Already Rendered: Any portion of a service or program that has already been completed
- Third-Party Costs: Expenses paid to third parties on your behalf that cannot be recovered
How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at admin@missionsinmotion.world or call (541) 414-4673
- Include your full name, contact information, and details of the transaction (date, amount, event name, or program)
- Explain the reason for your refund request
- Provide any relevant documentation (confirmation emails, receipts, medical notes for emergency cancellations)
Refund Processing
Once we receive your refund request, we will review it and respond within 5-7 business days. If your refund is approved:
- Refunds will be processed to the original payment method
- Credit card refunds may take 5-10 business days to appear on your statement
- Check refunds will be mailed within 10-14 business days
Alternative Options
In some cases where a refund is not available, we may offer alternative options such as:
- Credit toward a future event or program
- Transfer of registration to another eligible participant
- Conversion of payment to a tax-deductible donation (where applicable)
Ministry Discretion
Missions in Motion International Ministries reserves the right to evaluate refund requests on a case-by-case basis and may make exceptions to this policy in extraordinary circumstances at our sole discretion.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Refund Policy, please contact us:
Missions in Motion International Ministries
3177 Princeton Rd
Hamilton, OH 45011
Phone: (541) 414-4673
Email: admin@missionsinmotion.world